Company:Qualcomm Intl Inc., Mexico Branch Office

Job Area:Human Resources Group, Human Resources Group > HR Shared Services

General Summary:

As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.

This is an office based position in Mexico City.

Please provide your resume in English.

Minimum Qualifications:

• Bachelor's degree.
OR
Associate's degree and 2+ years of Human Resources work experience.
OR
High School Diploma or equivalent and 4+ years of Human Resources work experience.

Preferred Qualifications:

•    Bachelor's degree in Business Administration/Management, Human Resources, or related field.

•    1+ year of HR Shared Services or Human Resources work experience.

•  Advanced communication skills in English

Principal Duties and Responsibilities:

•    Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.

•    Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. 

•    Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness. 

•    Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. 

Level of Responsibility:  
•    Works under supervision.
•    Decision-making affects direct area of work and/or work group.
•    Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
•    Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.