Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Provides human resources consultation and case resolution for HR Shared Service Center cases. Serves as main point of contact when employees and managers contact the HRSC resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE. Advises employees and managers with questions regarding Human Resources policies, processes and in navigating through tools such as Workday and/or other HR System in HR related processes related to Compensation, Learning, Performance Management, Recruitment, Succession Planning and Talent Management. Supports managers on general and/or specific inquiries about Workday and coaches them on detailed steps to a transaction or specific actions that are required to fulfill a transaction. Provides data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, and personal data changes). Fulfills employment verification and document management requests. Responsible for high customer service levels and inquiries and overall tickets through Workday Help.

Key Responsibilities:

Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.Identifies and implements process improvement projects to enhance customer experience.Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data's insights with the team.Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.Accurately enters data into appropriate systems and tools.Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.Identify opportunities to extend best practices to the rest of the HRSC team.Provide general advice and guidance on HR policies and procedures to new or existent employees and managers.Educate employees and managers on HR resources available to them and encourage the use self-service toolsMaintain employee documentation (personnel file creation, retention, and deletion)Performs specific Local Procedures as Benefits Enrollment, Audits (if region requires).Provides consultation on integrating new acquisitions into our standard HR practices and systems.Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.

Minimum qualifications:

Bachelor's degree in Business Administration, Human Resources or related field.Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.Experience handling highly confidential and sensitive information.Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internallyExperience with HRIS systems.Proficiency Microsoft Office suite.Analytical ability

Desired qualifications:

Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.Workday Human Capital Management experienceAbility to work with complex processes and systemsAdapting to ambiguous situationsInnovative thinkingAbility to work with customer under stress or with complex situationsPrevious experience working in a HR Shared Services and an Outsourced Delivery model.Analytical mindset, with capacity to understand customer need to propose viable solution

Skills, Knowledge, Experience and Education

Proficiency in written and spoken EnglishERP knowledge (Workday, SAP)Excel skillsAble to train new hiresGood process/project management knowledgeAbility to holistically think about processes and programs; anticipate impact of changes to end usersDemonstrated ability to complete tasks on schedule and to the specified requirements

Temperament

Analytical skillsDetailed focused maintaining accuracy and timeliness of dataCustomer Service oriented with a high sense of urgencyStrong team player and ability to collaborate with other team members.Demonstrates positive and proactive attitude especially during ambiguous or uncertain situations.Problem solving mindsetContinuous improvement attitudeBe proactive in providing solutions and have a consultative approachBuilds relationships with other team members and stakeholdersRaises and addresses situations -proactivelyAbility to handle conflict and difficult conversationsInformation Processing Capability (Factors of Complexity)Able to complete high complexity activities independently. Normally receives little instructions on daily work, general instructions on newly introduced assignmentsWorks independently, set priorities and defines timeframes needed within tasks givenAct as owner of low complexity processes and able troubleshoot all issues related. Monitors processes effectiveness and team compliance.Suggests improvements on work practicesUnderstands required quality standards for defined tasksTakes responsibility for the quality of own workConsistently delivers work on expected quality level and within agreed SLAAble to do self-check on quality reviewsAccepts Role RequirementsEnglish as primary communication languageAdditional language is a plus (specific regions)Openness to flexible schedules (coverage)Working with confidential data (PII)Working with different HR-related systems

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.