At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day. **Your Opportunity** Join a best-in-class team! We are in pursuit of an experienced HR Services Representative to join our passionate, collaborative, and results-driven team. We have an exciting customer service opportunity for an enthusiastic, dedicated administrative professional to support our HR function. Reporting to the HR Services Manager, the incumbent’s primary role is to be a key point of contact for day-to-day responses to client needs, ensuring that HR services are delivered to HR partners and employees. This position partners closely with internal HR Partners throughout North America and follows established quality standards and timelines. The ideal candidate is comfortable in a fast-paced environment and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones. Join our collaborative team and play an important role in delivering efficient customer service to our client groups. **Your Key Responsibilities** + Respond to general and routine inbound inquiries and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in a more specialized areas, such as benefits, compensation, payroll, talent development, etc. + Interpret HR policies, procedures, and guidelines to provide advice and guidance to employees and identifying and escalating complex inquiries or cases as needed. + Operate internal technology/systems effectively and efficiently to manage requests and provide excellent customer service. This includes managing requests through Chat and ticketing system technology. + Coordinate transactional based tasks: Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and route to appropriate team for further processing in a timely manner. Follow up on missing or incomplete information or applicable approvals in accordance with internal compliance guidelines. + Ensure legislative and internal compliance and data integrity are adhered to for all transactions. + Partner with internal teams, e.g., corporate, and regional HR staff, Data Services, Payroll, Benefits, and HR teams, to ensure timely resolution of request. + Achieve identified operational metrics in support of the delivery of the team’s services and best practices. + Perform other duties or special projects of a similar nature as assigned. **Your Capabilities and Credentials** + Strong customer service, communication (written and verbal), attention to detail and time management skills. + Results focused and ability to meet tight, concurrent deadlines. + Displays comfort and enjoys working with diverse individuals across all levels in a geographically dispersed organization. + Knowledge of Human Resources related jurisdictional laws, legislation, rules, and regulations for North America. + Proven ability to exercise confidentiality, discretion, and sound judgment. + Ability to learn and adapt to programs and processes quickly. + Proficient with the use of MS office applications. + Experience with an HRMS (preferably Oracle) and HR Services technology such as ServiceNow. + Working knowledge of Chat and a ticketing system is an asset. + Experience working in an HR environment preferred. + French language (written/verbal) is an asset. **Education and Experience** Post-secondary diploma or certificate in Office Administration, Business Administration or Human Resources, or equivalent work-related experience. Minimum of 2-3 years administrative experience in a professional services and computerized environment. Experience supporting an HR team is an asset. Comfortable and enjoys working and communicated with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones. Typical office environment working with computers and remaining sedentary for long periods of time. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. **About Stantec** Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. **Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. **Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law). Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements **Primary Location:** United States | FL | Miami **Organization:** BC-2197 HR Service Center-US United States **Employee Status:** Regular **Travel:** No **Schedule:** Full time **Job Posting:** 13/08/2025 12:08:25 **Req ID:** 1001891 Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.