Location: CR-GBS-HEREDIA-OFFICE-4476   
Sponsorship Available: No 
Relocation Assistance Available: No 

 

 

Primary Purpose of the Position

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement, Accounts Payable and T&E functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

 

Principle Duties and Responsibilities

Employee Support and Service Delivery:

Act as the front-line point of contact for employee inquiries across various HR functions. Strive to resolve inquiries and issues at the first point of contact, reducing the need for escalation to Tier 2 or other specialized teams. Collaborate with Tier 2, HR Centers of Excellence, and other stakeholders to support COE work within Tier 1. Guide Managers and Employees in executing Workday transactions and manage workload efficiently within the Workday ticketing system.

Reporting, Metrics & Process Management:

Ensure SLAs are met. Maintain and update internal knowledge base articles, FAQs, and standard operating procedures (SOPs) to ensure that accurate and current information is available for both the helpdesk team and employees. Assist in developing new knowledge base content based on recurring inquiries and process changes. Stay up to date on new HR policies, procedures, and system updates to ensure accurate and timely responses to employee inquiries. Provide ongoing training and development to other Tier 1 helpdesk staff to ensure they are knowledgeable and capable of handling a wide range of HR inquiries.

 

Regulatory Compliance and Continuous Improvements:

Ensure that all actions taken by the Tier 1 Team comply with relevant labor laws, company policies, and data protection regulations (e.g., GDPR). Participate in regular audits of helpdesk processes to ensure compliance and identify areas for improvement. 

 

Required Education and Experience

Required: Candidates must have a technical degree or bachelor's degree. Desired: Degree in Human Resources, Business or related field. At least 1 year of professional experience. Previous experience working in an HR, HR Shared Services, or HR Support role is a plus. Previous experience working in a tiered shared services model is a plus. Hands-on experience with Workday or other HRIS platforms (e.g., SAP SuccessFactors, Oracle HCM, ADP) is a plus. Proficient in English both verbal and written. Fluency in required local language may be needed in certain regions.

 

Knowledge, Skills and Abilities

Strong customer service skills. Enjoy working in a very fast-paced environment. Organized; detail-oriented; versatile. Demonstrates critical thinking, excellent interpersonal skills, and problem-solving ability. Demonstrates strong verbal/written communication skills. Demonstrates sense of urgency, prioritization, flexibility, and adaptability. Ability to work independently and demonstrate ownership of job tasks. Ability to handle sensitive employment information.

 

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About The Goodyear Tire & Rubber Company 

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. 

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

 

If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.

 

Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information.