HR ServiceNow Platform Specialist (FTC - 12 months) Job ID 218518 Posted 13-May-2025 Service line Corporate Segment Role type Full-time Areas of Interest People/Human Resources Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **HR ServiceNow Workstream Platform Analyst** **London based** **The HR ServiceNow Workstream Platform Analyst will be responsible for delivering on workstream initiatives across a multi-year HR Transformation Program.** **The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management and Employee Service Centre and related integrations.** **The role reports to the People Case Solutions Tower Lead, and partners strongly with the HR Transformation Program Team, Regional People Operations Teams and Enterprise Platform teams, including Digital & Technology and Finance Processes.** **The role is responsible for partnering and delivering items related to the global initiative to align People Processes and Systems. The role will focus on delivering changes required to enable this global alignment and deliver on the functional product roadmap and associated improvements. People processes are interrelated, and this role will collaborate with other People Process Towers, identifying process gaps and opportunities to simplify and enhance employee experiences when using ServiceNow (Case Management and Knowledge).** **What you will be doing;** + Leading workstream initiatives within the HR Transformation program. + Documenting requirements, procedures/protocols, process flows, approver levels, decision points, and all relevant information including devising and maintaining governance procedures and protocols. + Working on enhancements related to ServiceNow both in the Case Management area and within the Knowledge Base. + Owning development of test scripts and managing testing across program for the workstream. + Combines experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience. + Follows the global CBRE standards to document new processes and to problem solve through existing process and product challenges. + Works with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D&T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements. + Has a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required. + Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols. + Independently conducts follow-up and more in-depth discussions with secondary stakeholders/process users where required. + Identifies training documentation needs, documents as required, and ensures fully aligned to business and technical readiness for the program. **What you will need;** + Experience with People Systems and Processes which must include ServiceNow. + Bachelor's degree (BA/BS) in People, IT, or a related field of study preferred with a minimum of 3-5 years’ experience. + Experience with functionality design requirements and implementation best practices. + Experience guiding initiatives and stakeholders though change and process improvement. + Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred but not essential. + Stakeholder and Project Management experience. + Expertise in thinking critically and strategically to solve problems with practical solutions. + Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization. + Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements. + Experience working within a Shared Services or centralised operating environment for a global company. **Working at CBRE** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE **About CBRE** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. **Equal Opportunities** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)