About the Team

The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.

Our mission is to provide timely, accurate, and high-quality support to employees across DoorDash and Wolt, while continuously improving processes through automation, documentation, and data. As we scale, we are focused on integrating technology, optimizing workflows, and elevating service delivery through robust metrics and reporting. We work cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to ensure an efficient and seamless experience for employees around the world.

People Services is at the heart of our transformation into a global, tech-enabled People Operations organization — enabling our teams to scale efficiently, serve employees consistently, and operate with excellence.

About the Role

In this role, you will provide essential support to all DoorDash employees by processing employee requests and data changes through Workday, managing the I-9 verification process, conducting regular audits (eg: SOX audits) for data integrity, and being an active collaborator with ad hoc Center of Excellence (COE) projects. 

You’ll report to the Sr. Manager, People Operations and play a key leadership role as we evolve how HR support is delivered at scale.

You're excited about this opportunity because you will… Process employee requests in the Workday inbox with accuracy and diligence to ensure all requests are processed accurately, timely, and follow Company policies. Be a key part of I-9 verifications to ensure these are completed in accordance with Federal regulations. Ensure data accuracy, completeness, and integrity through routine auditing. Be the face of the HR Service Desk by hosting the monthly People Ops Office Hours to answer employee questions. Support Center of Excellence (COE) projects as needed to update and refine processes through automations or other process enhancements Utilize various technologies to process employee requests such as Workday, Jira, Confluence, and others. Be an instrumental partner to our DoorDash employees, providing support and inclusion. We're excited about you because… You have knowledge of HR processes and best practices You have exceptional attention to detail You're passionate about compliance and efficiency You're a team player and able to communicate effectively You have excellent written and verbal communication skills You are customer-service oriented Qualifications Bachelor's degree or higher (or equivalent experience) 1+ years of business experience with exposure to HR coordination or operations; or Recruiting coordination or operations Experience with Workday, Jira, GSuite Project management skills and discipline to organize and prioritize Experience in a fast-paced, constantly changing environment

We expect this position to be filled by 10/14/25.