Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As an HR Service Center Representative I - Temporary Position, fulfilling this goal starts in the office, where you serve as the first point of contact for all incoming inquiries, issues, and work requests related to HR administration and transactions. You will manage these questions and cases to closure, while appropriately escalating complex cases to supervisors as needed. **A caregiver in this position works remotely from 8:00AM - 5:00PM, beginning in August 2025 thru February/March 2026. Day 1 Orientation will take place on-site at the Administrative Campus located in Beachwood, followed by remote work for the remainder of the contract.** A caregiver who excels in this role will: + Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems. + Maintain customer contact until request is resolved, including informing customer of status and resolution. + Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research. + Perform basic administration processing and approval of transactions, data input and verification of required documentation. + Utilize knowledge base tool to provide consistent answers to customers. + Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.) to encourage caregivers to resolve questions on their own. + Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required. + Provide document support by managing incoming and outgoing forms, information, as necessary. + Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED and two years of customer service experience OR Bachelor's or Master's Degree Preferred qualifications for the ideal future caregiver include: + Bachelor's or Master's Degree + Applicable human resources service delivery experience, including HR administration, benefits administration or other related discipline + Project Management or Account Management experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements** : + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. For some roles, ability to travel to other locations, including international travel. + Ability to operate a computer, audio visual and other office equipment. + Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually. + In some locations, ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities