At Amazon, we are committed to building a workplace for Amazonians to invent and deliver on behalf of customers, we strive to be Earth’s Best Employer and Most Customer-Centric Company. Our Human Resources teams care deeply about the employee experience and support associates and managers to focus on people through engagement, technology and innovation. The Human Resources Partner role in our People Experience and Technology (PXT) team can provide you with the fundamentals of HR at Amazon and help you become well-versed in the processes and policies that help us deliver on our promises to our associates and customers.
The Amazon Customer Service PXT team is seeking a Human Resources Partner who is obsessed with delivering an exemplary employee experience with every interaction. Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and exceptional attention to detail. Human Resources Partner collaborates with senior leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the organization you support. This is a great time to join a growing team with ample opportunity to expand your professional skills while making a positive impact for our associates each day.


Key job responsibilities
• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner and educate them on how and when to use self-service tools
• Provide HR support to managers, including consulting on talent management, performance management, compensation, and employee relations issues. Serve as first point of escalation for employee concerns.
• Collaborate with HR Centers of Excellence team to execute HR processes timely and accurately, including new hire orientation, exit interview, employee data maintenance, etc.
• Compile reports and dashboards regarding critical people metrics such as: attendance, attrition, engagement, employee sentiments, etc.
• Conduct analysis to identify trends, generate insights, and develop action plans
• Conduct regular Gemba Walks and leverage employee sentiment data and feedbacks to advocate for employee needs, enhance engagement, and continuously drive improvements in HR programs and operational excellence
• Conduct workplace investigations and support employee queries with discretion and expertise, applying Amazon policies and high judgment
• Partner with business leaders and cross-functional PXT teams (HRBPs, Employee Relations, Labor Relations) to align on employee engagement actions and execute site-specific programs
• Coach and guide frontline leaders to enhance their managerial capabilities and decision-making skills