Role Summary:

HR Partner, Customer Care supports as the first point of contact for employee HR inquiries, resolving routine questions and processing simple transactions related to benefits, payroll, onboarding, and HR policies by adhering to procedures and providing accurate data entry into HR systems. They escalate complex issues to HR specialists, contribute to process improvements, and maintain data accuracy and confidentiality while providing a positive, customer-focused experience to internal employees.

Responsibilities

Address and resolve general employee questions regarding HR policies, procedures, benefits, and payroll as the primary point of contact.Execute routine HR transactions, such as updating benefits information, processing changes to employee data, and managing aspects of onboarding and offboarding processes.Ensure accurate and timely data entry into HR systems, maintaining the confidentiality and integrity of employee records.Identify and escalate more complex HR issues or requests that require specialized knowledge to Tier 2 HR specialists or HR Business Partners.Participate in continuous improvement initiatives and identify opportunities to enhance HR processes, potentially recommending solutions for better efficiency.Provide a high standard of professional and customer-oriented service to internal employees, embodying a positive image of the HR department.Follow established standard operating procedures and guidelines to ensure consistent and accurate handling of HR requests and transactions

Requirements:

8-10 years’ professional experience in HR Partner role

Bachelor’s degree in business or equivalent degreeWorking knowledge of Workday and/or NeocaseExperience in working on any ticketing toolExceptional customer service, emotional intelligence and empathyExcellent probing abilities, to identify true need from customerResourcefulness and ability to find answers quicklyThorough with responses to inquiries and issuesAdaptable to different customer types and situationsTechnologically savvy to improve and automate activitiesKnowledge of the full HR operations solutionProficiency in the English and Kannada or Tamil LanguageConfidentiality and discretion for managing sensitive informationExecutive presence and ability to deliver high touch supportPrior experience in an HR Operations Environment in shared service centre