Are you ready to elevate your HR operations expertise and make a significant impact within a dynamic organization? Join our Global HR Operations team, where you will manage HR operations and support employee services across Germany and Austria. We offer unparalleled opportunities for career growth and a collaborative environment where your skills and passion will contribute to meaningful HR solutions.

As an HR Operations Associate in our HR Operations team, you will play a crucial role in managing HR operations and supporting employee services across Germany and Austria. 

Your responsibilities will cover a wide range of HR functions, including administration, reporting, onboarding, and employee support. You will work closely with business managers and HR teams to ensure efficient HR service delivery and compliance with company policies.

Job Responsibilities:

Administer employee benefits in cooperation with the EMEA Benefits Administration Team and manage vendor contacts.

Coordinate employee pension administration with external pension vendors.

Manage the onboarding process, including transfers and expats, in cooperation with the EMEA Onboarding Team.

Oversee the offboarding process, including terminations and leaves, in cooperation with HRBA and HR Transitions Team.

Create German reference letters for employees.

Coordinate third-party oversight and outsourcing for HR engagements across JPMSE and its branches.

Manage records retrieval services for Germany and Austria employees and HR teams.

Provide day-to-day assistance with employee inquiries across Germany and Austria.

Handle regulatory HR operations, providing reports for year-end and audit requests.

Serve as an escalation point and support for HR operations activities, coordinating issue resolution.

Ensure detailed SOPs are documented for all work streams and monitor ongoing maintenance.

Required Qualifications, Capabilities, and Skills:

Proven experience in an operational role within HR administration/services.

Ability to prioritize and manage workload in a deadline-driven environment.

Strong interpersonal and communication skills in German and English.

Intermediate Excel and PowerPoint skills.

Ability to manage multiple tasks concurrently, ensuring resolution while maintaining accuracy.

Strong interpersonal skills to deal with employees across all levels sensitively.

Preferred Qualifications, Capabilities, and Skills:
 

Experience in a global HR environment.

Advanced Excel skills for data analysis and presentation.

Experience with HR systems and tools.