Job Summary

The HR Generalist will provide core support across the full spectrum of HR functions including recruitment, onboarding, employee relations, benefits administration, compliance, and HR reporting in line with Altice’s standards and Jamaican labor legislation. This role involves collaborating closely with HR leadership and hiring managers to sustain a productive and compliant workplace environment. 

Responsibilities

Recruitment & Onboarding 

Collaborate with hiring managers to assess staffing needs and define job specifications. 
  Coordinate, schedule onboarding, orientation, and induction. 
 

Employee & Labor Relations 

Serve as a primary point of contact for employee inquiries, concerns, or disputes. 
  Guide managers and staff on HR policies, performance feedback, and disciplinary actions. 
  Conduct investigations as necessary and implement corrective actions fairly. 
 

Benefits & Compliance 

Administer employee benefits programs, health coverage, and leave policies. 
  Maintain accurate personnel records and ensure compliance with Jamaican labor laws and company policies. 
  Stay updated on and advise on relevant legislation and regulatory requirements. 
 

Performance Management & Training 

Support performance review cycles including tracking, scheduling, and communications. 
  Collaborate with managers to develop improvement plans and training strategies. 
  Coordinate internal learning and development initiatives. 
 

HR Projects & Reporting 

Contribute to implementation of HR initiatives—engagement surveys, diversity & inclusion, or HR system integrations. 
  Collect and analyze HR metrics (e.g. headcount, turnover, benefits utilization, engagement scores) and prepare concise reports for management. 
 

HR Administration & Systems 

Manage personnel databases, employee files, employment contracts, and organizational charts. 
  Generate standard HR communications (employment letters, notices) 
 

Qualifications

Qualifications & Skills 

Bachelor’s degree in human resources, Business Administration, or related field; HR certifications (e.g. SHRM) are a plus. 
  3–5 years of experience in an HR Generalist capacity, ideally within telecom, BPO, or multi-site environments. 
  Proficiency with HRIS platforms and Microsoft Office Suite (Excel, Word, PowerPoint). 
  Strong interpersonal, written and verbal communication skills. 
  Excellent confidentiality, judgment, organization, and time-management capabilities. 
  Familiarity with Jamaican labor laws, such as the Labour Relations and Industrial Disputes Act.