Location: Onsite – Waco, Texas Department: Human Resources Reports to: SVP of Operations Position Summary We are seeking a seasoned HR leader with progressive human resources experience and a proven ability to lead high-impact HR strategies. As the HR Director for our BPO operations in Waco, Texas, you will play a pivotal role in shaping the company's culture, scaling HR processes, and driving long-term organizational success. This is an onsite role requiring a hands-on leader who thrives in a fast-paced, high-volume environment and is comfortable partnering directly with executive leadership. Key Responsibilities Strategic Leadership - Lead the design and execution of HR strategies aligned with business objectives - Serve as a strategic partner to the leadership team, contributing to decisions that affect organizational growth and transformation - Build a scalable and responsive HR presence across sites and operational teams Employee Experience & Retention - Create and manage employee engagement programs that reduce attrition and improve morale - Drive initiatives across onboarding, career development, recognition, and employee communications - Monitor employee sentiment through data and feedback and implement continuous improvements Performance & Compliance - Develop consistent and transparent performance management processes - Ensure strict adherence to labor laws, corporate policies, and client contract requirements - Handle complex employee relations and conduct internal investigations with discretion and compliance HR Operations & Benefits - Oversee and improve HR processes, systems, and policies, including payroll, and reporting - Provide strategic direction for compensation and benefits administration to support employee retention and competitiveness - Use HR data and analytics to inform executive decisions and workforce planning Required Qualifications - Progressive HR experience with a minimum of 5+ years in an HR leadership role - HR certifications such as SHRM-CP/SCP or PHR/SPHR - Demonstrated success in leading HR initiatives within a structured corporate environment - Strong working knowledge of employment law and regulatory compliance - Proven experience with benefits design, delivery, and administration - Exceptional leadership, decision-making, and interpersonal skills - Strategic thinker with a track record of aligning HR with business objectives - Willingness to work onsite in Waco, TX full time Preferred Attributes - Experience leading HR teams in BPO, shared services, or high-growth service industries - Familiarity with regional or global HR operations - Ability to lead teams across multiple locations or business units - Passion for building positive, inclusive, and high-performance work cultures Why Join Us? - Be a driving force behind a growing, people-first BPO organization - Work side-by-side with senior leaders to influence company strategy - Own the end-to-end HR strategy and help shape a thriving organizational culture