Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$52,700 - $74,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Securities is a global business and includes Corporate and Investment Banking, Global Markets, Research, Infrastructure and Support & Control Functions.  TDS HR team is also global and is located in Canada, US, Europe and Asia Pacific.  The TDS HR Coordinator role is located in Canada but will be providing North American support to the TD Securities businesses and TDS HR colleagues.  HR Coordinator plays a critical role in providing broad range of operational process support and performs general to specialized transactions and/or other processing activities to support the business.

KEY ACCOUNTABILITIES:

CUSTOMER

Provide a high level of administrative support ensuring quality service and professionalism at every interaction

Manage efficiently in a multi-tasked environment and ensure deadlines are met

Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (reports, presentations, invoices, communications, tables, charts, files, etc.)

Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; raise issues where appropriate

Perform diverse range of tasks that involve a range of complexity with autonomy and some discretion to make decisions within well-defined parameters

Process various transactions accurately, on time and in line with established guidelines/procedures

Refer or escalate processing or operational issues where necessary to ensure a high level of service

Identify opportunities to improve service delivery and support process improvement initiatives

Maintain working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner

ADMINISTRATIVE REQUIREMENTS

Manage and complete Workday transactions, PeopleSoft and other HR related systems:

Create job requisitions, record job changes such as lateral moves, promotions and restructures

Create or modify supervisory organizations; update and maintain current organization charts

Update compensation base salary change and input one-time payments requests

Coordinate with HR Business Solutions team for Performance reassignment/delegation

PSAS & Equipment – access to building, laptop transfers (if applicable), telephone (if applicable)

System Access – Workday, PeopleSoft, Shared Drive, Pulse, Dart, Tableau, Talent Portal

Maintain distribution lists for team

Complete Enterprise Data Lifecycle Management activities and requirements

Manage and respond to HR related inquiries

Serve as a contact to provide employment verification letters

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity

Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients

Escalate non-standard or high-risk transactions or other activities as deemed appropriate

Adhere to standardized documentation procedures

Update and contribute to the preparation of procedural documents in support of day-to-day operations

Be knowledgeable and/or aware of industry developments from a HR perspective for own area

EMPLOYEE / TEAM

Participate fully as a team member, promote team effectiveness, and contribute to a positive work environment

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up to date about the status/progress of all relevant or useful information related to day-to-day activities

Contribute to a fair, positive, and equitable environment that supports a diverse workforce

Act as a brand champion for the business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Require advanced skills and expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions

Handle 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others

Accountable for resolving exceptions, nonstandard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required

Generally, interact with internal and / or external partners

Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required

Require solid knowledge of the business unit and operational functions for the business area supported

EXPERIENCE & EDUCATION

High School diploma

Undergraduate degree preferred

1+ years relevant experience

Workday experience is preferred

Advanced knowledge of Microsoft Office, Workday and other HR related information and technology solutions

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet