About the Team Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience! About the Location Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job SUMMARY This position provides a broad scope of services by efficiently and accurately answering HR questions to internal and external parties, processing a high volume of transactions, and resolving concerns or questions, which include but are not limited to our corporate records system, I-9, benefits and enrollment, unemployment claims, and payroll concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Serve as the initial point of contact for HR-related phone calls from our associates and external applicants. Provide timely and consistent customer service and guidance, which includes researching and resolving issues around the applicant tracking system, I-9 completion, auditing, leave of absence and benefit eligibility issues, and other general HR questions. Performs administrative tasks, such as responding to the several shared email boxes, supporting the Associate Assistance Foundation, and other general HR work. Maintains all employee records, including responding to employee requests, scanning, uploading, and auditing documents. Works with records vendor for off-site storage needs. Resolve sensitive, confidential, and urgent issues within the confines of the law and the established policies and procedures of PetSmart. Processes a high volume of calls and emails Support additional HR projects and initiatives as assigned. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. Minimum of two (2) years of customer service experience preferred. Prior experience in HR or a related field is strongly preferred. TECHNICAL SKILLS Strong verbal communication and active listening skills. Ability to articulate information clearly and professionally. Demonstrated patience and discretion when handling sensitive or confidential inquiries. Intermediate proficiency in Microsoft Office applications (Excel, Word, Outlook). Ability to multitask across multiple systems to retrieve information and complete tasks efficiently. Ability to work with basic mathematical concepts such as percentages and perform analysis related to payroll and benefits contributions. Demonstrated critical thinking and independent judgment in resolving HR-related issues and interpreting plan details. Dealing with fast-paced, sensitive, confidential, and urgent issues. Working to resolve issues within the confines of the law and the established policies and procedures of PetSmart. Processing a high volume of calls and emails PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands and work environment are characteristic of those found in a typical business office environment. This position requires frequent movement around campus buildings and the ability to regularly lift and/or move items weighing up to 50 lbs. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.