Description

General timeframe is 5am-5pm PST (will be 8 hour shifts)

-\tHandling inbound phone calls (no emails)

-\tCase management for contact center

-\tNot a scripted call center, has more complex calls, related to onboarding, employee relations, etc

-\tMinimum of a 4 week training before they get on the phones

Daily Responsibilities:

•\t Managing inbound calls (high volume) for any HR topic a partner may have

•\tSupporting both US and Canada based partners

•\tExecutes work through analysis of multiple sources of information, apply judgement, and effectively utilize multiple systems and tools.

Interaction level with team:

•\t Highly interactive with a variety of internal and external partners

Skills

Human resources, Case Management, ServiceNow, SmartSheet, SharePoint, Customer service, Administrative support, Employee relations

Additional Skills & Qualifications

Key projects:

•\t No projects

•\tGeneral day to day support with HR case management

Technology requirements?:

•\tMicrosoft Office Suite

•\tSmartsheet

•\tServiceNow

•\tAmazon Connect (phone system used)

•\tSharePoint

Years experience?:

•\t 3+ years of experience (human resources, contact center)

Required background? Skills?

•\tAbility to work independently

•\t2+ years problem solving in a fast-paced environment

•\t1 year exp with continuous improvement initiatives

•\tSelf-starter, ability to utilize resources

•\tStrong communication

•\tQuiet and secure work environment

•\tAbility to handle sensitive and confidential information

Nice-to-Haves:

•\tHR contact center experience

•\tCase management experience (specifically in ServiceNow)

•\tGeneral HR experience or background

•\tAbility to handle sensitive and confidential information

Nice-to-Haves:

•\tHR contact center experience

•\tCase management experience (specifically in ServiceNow)

•\tGeneral HR experience or background

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 28, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.