Date: Jul 21, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid HR Associate | Our People Service Center Essential Duties and Responsibilities Provide exceptional customer service by responding to all walk-in customer service requests, inbound customer calls and written correspondences. Build rapport with each customer. Actively listen to customers’ requests and inquires and resolve them according to the established period. Provide internal customers and applicants’ orientation about ZAP, ZAP Performance, ZAP Finance systems, and Our People processes, and policies related to Talent and Acquisition, Compensation, Performance Management, Learning and Development, Organizational Development, Employee Relations, Benefits and Payroll. Document in detail all interactions with customers. Refer some situations to Human Resources specialized units. Supervisory Responsibilities: This job has no supervisory responsibilities. Minimum Education Bachelor's degree in Human Resources, Labor Relations or Psychology. Experience One (1) year of related experience in human resources. Certifications / Licenses No certifications or license needed. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.