HPE Aruba APJ Delivery Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The HPE Aruba APJ Delivery Manager is responsible for growing and driving related professional services revenue for the region and to ensure the projects are delivered with a high level of customer satisfaction. In addition to overseeing the region, your primary role will be to help sell and deliver high-quality networking professional services while working with the Account Executives to identify, drive and close new opportunities. You will be responsible for understanding customers desired business outcomes and help guide the project teams through the pursuit and execution of big projects. You will also participate to ensure a high customer renewal rate through service delivery excellence.  

Your Key Responsibilities:

Meeting & exceeding professional services bookings and revenue objectivesEnsuring that our customers are consistently delighted with the professional services delivery experienceScoping and estimating projects, preparing and presenting proposals and statements of work as well as services contract negotiationsWorking with customer leaders to communicate the value of HPE Aruba delivery servicesMaintaining and managing services forecast and ensure streamlined communication with customers and internal resourcesWorking with regional and area sales leaders to ensure our sales teams are supportedDrive resolution of delivery challenges, address resource contentions, scoping issues and manage expectationsDeveloping, mentoring and coaching the professional services teams to ensure they are working at the optimum levelHelp build and grow the HPE Aruba Services presence and impact throughout the regionUnderstands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.Identifies incremental revenue opportunities and supports pursuit activities.

About You:

Proven track record of meeting or exceeding professional services revenue goals as well as leading, managing, coaching and mentoring technical customer-facing resourcesAt least five years’ experience in leading a technology focused professional services practice with a demonstrated track record of successLeadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.Management by influence with international, multi-cultural, virtual teams.Proven experience managing business and contract lifecycle for Professional Services and networking offeringsBe well acquainted and expert with delivery methodologies and strong project management skillsAbility to present either in-person or via virtual sessions to both business and technical teamsMust be highly organized and ideally should have experience of taking an organization to the next stage of growth and maturity.Strong written and verbal communication skills are a must

BA/BS in a technical discipline is desirable

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 9 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Manager_2

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.