Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

 

Housing Support Officer

 

East London based with a balance of home and office working

 

£30,191 per year (pro rata)

 

Full Time (37.5 hours per week) and Part Time (18.75 hours per week) positions available

 

Temporary position for up to 12 months

 

We have a great opportunity to join our team in the role of Housing Support Officer. During your working day you’ll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks.

 

The role of Housing Support Officer will include:

Completing property inspections Completing health and safety compliance checks Updating resident information forms  Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team Extensive travel throughout the geographical area covered

 

Skills and experiences:

Previous experience in either customer service or property inspection Knowledge of compliance and health and safety Great organisational skills and ability to manage and prioritise your own diary Clear communication skills Ability to complete tasks within set deadlines Competent using mobile technology to complete worksheets This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

 

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans   Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £30,191 per annum (pro rata)

 

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

 

Closing Date: 05 August 2025

 

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

 

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.