Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.
Case Navigator is responsible for assisting in helping homeless individuals and families transition from homelessness to stable housing in the Rapid Rehousing Program. The responsibilities will include assessing clients' needs, coordinating supportive services, and assisting them in accessing housing resources. Responsible for working with clients as they navigate the program, providing guidance, advocacy, and support throughout their journey towards housing stability.
Case Navigator will screen participants using an assessment workflow through the Homeless Management Information System (HMIS) and will accompany clients from the housing referral through the lease-up process. The position will also collaborate with landlords and community partners. Responsibilities also include maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics. The successful candidate will perform these duties in a satisfactory manner and in accordance with Catholic Charities’ policies, procedures, and core values.
What you Deliver
Work with households experiencing homelessness from referral to housed. Continue to work with household to overcome barriers and create a path to self sufficiency. Assess client for program eligibility based on program requirements
Work with household on safe housing options that consider clients need to access transportation, support, employment and community resources.
Identify strength and barriers to housing stability, such as substance abuse, behavioral health, employment, or legal concerns and refer clients to appropriate levels of housing and rental assistance.
Assists families and individuals with establishing and meeting housing and related goals, and identifying appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Carries a caseload of families & individuals, which may include home-based case management.
Maintains precise and accurate documentation of case management services, including client files and entries into the program databases. Prepare reports and data analysis to track the program's progress and outcomes, as required by program funders and management.
Coordinates with a variety of outside providers, as necessary, to meet client’s needs and avoid duplication of services. Provides community resource referrals for clients.
Provides support and guidance to help clients overcome obstacles and maintain their housing stability. Case navigator needs to be prepared to handle crisis situations, such as eviction threats or emergencies, and connect clients to appropriate resources and services.
Performs other duties as assigned.