**Description:** Main Duties and responsibilities: Customer Service • Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times. • Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate. • Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintain positive Guest and Colleague interactions with good working relationships. Financial • Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests. • Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. • Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. Operational • Provide courteous, professional, efficient and flexible service at all times, following park’s standards. • Have a complete knowledge of chemical products and their proper and economical use. • Have a complete knowledge of all Housekeeping machines and equipment for operation and maintenance as dictated in operation. • Inspect all arrival areas, exit areas, and other designated areas daily. • Inspect all facilities, furniture and fixtures and report any damages to Housekeeping Assistant Manager. • Ensure proper handling of Lost & Found items. • Monitor Guest supplies, bathroom amenities and stationery and reduce spoilage and wastage. • Inspect all Guest corridors, service areas, lift landing areas and fire stairs for cleanliness. Personnel • Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws. • Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards. • Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring. • Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency. • Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. • Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics. • Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations. • Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. Other Duties • Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety. • Report for duty punctually, wearing the correct uniform and nametag at all times. • Maintain a high standard of personal appearance and hygiene at all times. • Maintain a good rapport and working relationship with Colleague in all other departments. • Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities. • Fully support the Departmental Trainers function in the Department assigned. • Undertake any reasonable tasks and secondary duties as assigned by the Housekeeping Assistant Manager. • Respond to any changes in the department function as dictated by the park. • Project at all times a positive and motivated attitude and exercise self-control. • Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. • Carry out any other reasonable duties and responsibilities assigned. **Qualifications:** Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel / Waterpark / Amusement park operations Good problem solving, administrative and interpersonal skills are a must. **Primary Location:** AE-DU-Dubai **Organization:** Grand Hyatt Dubai **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** DUB006358 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.