A Housekeeping Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Housekeeping Supervisor - Afternoon Shift, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Housekeeping Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Room AttendantsDaily allocation of rooms and deep cleaning tasks to team membersManage guest requests, including VIP amenities and communicating them to the relevant team membersRoutine inspection of guest bedrooms to ensure they meet standardsAchieve positive outcomes from guest queries in a timely and efficient manner

Ensure guest laundry is cleaned and delivered in a timely manner

Carry out lost property proceduresReport maintenance issues to Maintenance/Engineering DepartmentAssist Head Housekeeper with training requirementsComply with hotel security, fire regulations and all health and safety legislationAssist other departments wherever necessary and maintain good working relationships

What are we looking for?
 

A Housekeeping Supervisor for the afternoon shift, serving Hilton brands, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and  values that follow:   

Committed to delivering a high level of customer service

 

Experience in the hotel/cleaning industry

 

High standards of cleanlinessFluent in portuguese and englishGood interpersonal skillsIT proficientExcellent attention to detail

Positive Attitude

 

Experience in managing/supervising a team is a plus

What will it be like to work for Hilton?
 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” (hiltonrecruitingsurvey@hilton.com) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience.  The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.