Title: HOUSEKEEPING SUPERVISOR Location: United States-Maryland-Patuxent River Job Number: 2500026S Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else: We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience Did we mention, your Benefits begin on DAY ONE ? Federal Healthcare benefits Dental, Vision, 401(k) & Pension Plan Accrual of paid time off at DAY ONE Tuition reimbursement program Continuity Programs for Military Spouses Public Student Loan Forgiveness eligible* after qualifying years of service Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome Job Summary Supervises staff of Housekeeping/Laundry Attendants and Housekeeping Leads. Performs any combination of the day-to-day housekeeping and/or laundry duties, ensuring NEXCOM Hospitality Group (NHG) standards are met. Regularly performs the full range and scope of services. Duties and Responsibilities Supervises housekeeping personnel performing such functions as cleaning guest rooms and public spaces, outdoor space, and general cleaning of the property. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Utilizes the Property Management System (PMS) for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met. Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections. Conducts training on proper work methods and safety procedures. Fully implements all safety, fire prevention, SDS, and environmental/industrial hygiene requirements. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required. Inspects rooms daily to ensure NHG standards are met, and preventive maintenance repairs are completed. Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department, Housekeeping Manager or NHG General Manager (GM). Checks vacant rooms to verify condition and possible unauthorized occupancy. Also notifies front desk/NHG GM of any discrepancies. Evaluates performance, recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Handles guest and/or staff suggestions and complaints, resolves problems in a tactful and diplomatic manner, and refers difficult and/or unusual situations to management. Must perform duties of housekeeping attendants, laundry attendants, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned. Qualifications: No experience required. High School graduate or equivalent and housekeeping experience including leader or supervisory experience preferred Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.