A Housekeeping Order Taker receives work requests by a variety of methods and dispatches work to the proper housekeeping and trades people so that work can be scheduled promptly and efficiently to ensure complete guest satisfaction and a well maintained hotel. Further responsibilities include following up to ensure proper logging and update of all administrative tasks in the department.

What will I be doing?

As a Housekeeping Order Taker at Waldorf Astoria Dubai International Financial Centre, you will be responsible for performing the following tasks to the highest standards:

Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient mannerUse and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reportsEnsure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team membersRespond to emergency calls and monitor the alarm systemCoordinate office trafficPerform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as neededKnowledge of basic sanitation requirements/controls and applications of relevant chemicals.

What are we looking for?

A Housekeeping Order Taker serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Prior customer service/administrative support or housekeeping experience requiredLuxury Hospitality Experience preferredKnowledge of basic sanitation requirements/controls and applications of relevant chemicals.Basic mathematical skills to prepare moderately complex calculations for reporting.Supervisory skills.Ability to  deal effectively with team members vendors, contractors, etc.Prepare payroll, keeps records of incoming and outgoing correspondence.Ability to access and accurately input information using a moderately complex computer system.Ability to read and understand memorandum and financial reports.Ability to organize and prioritize work in order to meet dead lines.Ability to exercise independent judgment.

Ability to prepare the room attendants daily work schedule.

 

Ability handles the shift independently in evening shift.