· Responds to and documents all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.
· Prepare, compile and distribute the daily / weekly / monthly reports in a timely manner.
· Ensures the department’s log book is being accurately maintained.
· To make printouts as required for Housekeeping operation.
· Ensures that manual Room Status report is maintained and updated at specified time.
· Assists in the distributions of relevant hotel information to Housekeeping associates when required.
· Maintains good relationship with the established clientele and provides all necessary assistance when required.
· Obtains list of vacant rooms that need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.
· Assigns number of rooms and areas to be cleaned by the Housekeeping Attendants.
· Issues floor keys and pagers to Housekeeping Attendants before the start of the shift.
· Reviews Maid’s Report at the end of the shift and sees to it that endorsements are done.
· Liaises and works closely with the related operation departments ensuring guests needs and expectation are met.
· Assists the Executive Housekeeper / Housekeeping Assistant Manager to follow up on all matters.
· Maintains an efficient filing system for easy retrieval of information, both paper and electronic filing.
· Issues purchase requisitions and other documentation required by the department.
· Locates and attaches appropriate file correspondence to be answered by managers.
· Types, files, and up-keeps all matters related to the department.
· Makes copies of correspondence or other printed matter.
· Types, takes dictation and minutes, drafts letters, files and traces, and composes correspondence when required.
· Maintains and prepares Housekeeping staff attendance record for payroll.
· Handles storage, keeps record and releases lost and found items.
· Updates information board and VIP records.
· Assists in ensuring that all mini bar consumptions are posted and reports are complete and accurate.
· Ensure all guest laundry bill is posted accurately and timely.
· Order VIP amenities for VIP guests due to arrive (flowers, fruit basket, etc.)
· Prepare welcome cold towel and arrange for it to be deliver on the floor.
· Assists to maintain the proper appearance of the Housekeeping office area.
· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
· Responds to and documents all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.
· Prepare, compile and distribute the daily / weekly / monthly reports in a timely manner.
· Ensures the department’s log book is being accurately maintained.
· To make printouts as required for Housekeeping operation.
· Ensures that manual Room Status report is maintained and updated at specified time.
· Assists in the distributions of relevant hotel information to Housekeeping associates when required.
· Maintains good relationship with the established clientele and provides all necessary assistance when required.
· Obtains list of vacant rooms that need to be cleaned immediately and list of prospective checkouts in order to prepare work assignments.
· Assigns number of rooms and areas to be cleaned by the Housekeeping Attendants.
· Issues floor keys and pagers to Housekeeping Attendants before the start of the shift.
· Reviews Maid’s Report at the end of the shift and sees to it that endorsements are done.
· Liaises and works closely with the related operation departments ensuring guests needs and expectation are met.
· Assists the Executive Housekeeper / Housekeeping Assistant Manager to follow up on all matters.
· Maintains an efficient filing system for easy retrieval of information, both paper and electronic filing.
· Issues purchase requisitions and other documentation required by the department.
· Locates and attaches appropriate file correspondence to be answered by managers.
· Types, files, and up-keeps all matters related to the department.
· Makes copies of correspondence or other printed matter.
· Types, takes dictation and minutes, drafts letters, files and traces, and composes correspondence when required.
· Maintains and prepares Housekeeping staff attendance record for payroll.
· Handles storage, keeps record and releases lost and found items.
· Updates information board and VIP records.
· Assists in ensuring that all mini bar consumptions are posted and reports are complete and accurate.
· Ensure all guest laundry bill is posted accurately and timely.
· Order VIP amenities for VIP guests due to arrive (flowers, fruit basket, etc.)
· Prepare welcome cold towel and arrange for it to be deliver on the floor.
· Assists to maintain the proper appearance of the Housekeeping office area.
· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Indonesian Nationality with a degree in Hospitality or Business ManagementHas minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel ChainPrevious experience in Luxury Hotel or international experience are advantagesStrong in leadership and business acumenExcellent English communication skills, strong guest service mindset and people management development skillsIndonesian Nationality with a degree in Hospitality or Business ManagementHas minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel ChainPrevious experience in Luxury Hotel or international experience are advantagesStrong in leadership and business acumenExcellent English communication skills, strong guest service mindset and people management development skills