**Description:** You will be responsible to provide an excellent and consistent level of service to your customers. **Qualifications:** Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must. **Primary Location:** CN-31-Shanghai **Organization:** Hyatt Regency Shanghai, Wujiaochang **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** SHA003180 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.