About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

Co-ordinates the shift activities of the Housekeeping office and team. 

 

Job Responsibilities 

 

General 

 

Is directly responsible for the day to day key processes in his/her area of work 

Assists his/her supervisor in executing the day to day operational requirements 

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

Attends all scheduled training sessions 

Actively offers operational, employee and customer (internal and external) related feedback to management 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

Adheres to the hotel's code of conduct and grooming & hygiene standards 

Is seen as working hands-on, assists colleagues in crunch times. 

Actively participates in briefings and meetings; facilitates communication between employees and management 

Maintains a clean and orderly work area and promotes a safe working environment  

Performs any cognate duties as assigned. 

 

Departmental 

 

Coordinates the work of  the third party service providers 

Provides genuine hospitality and recognition in the work area. Promotes hotel services and products 

Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented 

Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response 

Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery 

Assists in general department administration. Conducts physical inventories of operating equipment and supplies and assist in the annual ordering process 

Ensures follow up on maintenance requirements in the areas assigned 

Prepares routine reports 

Ensure that there is a proper handing over between coordinators before each shift. 

Ensures FS Chat is well monitor and follow up on request. 

Make sure office and store are well clean and tidy at all time. 

Make sure amenities are well control. 

Ensures all PO done and follow up on delivery. 

Ensures Monthly inventory is been done correctly. 

Make sure all message pass to Supervisors and concern staff on time. 

Make sure room attendant assignment is done fairly and as per section. 

 

Special Requirements 

 

Technical education in Hospitality management is preferred  

3 years previous experience in the Housekeeping Department of a 5-star Resort/Hotel.  

Requires reading, writing and oral proficiency in the English and French language. 

Possesses excellent computer skills, working knowledge of PMS like Fidelio and Opera. 

Strong organization and administrative skills 

Be able to handle multiple tasks at a time. 

 

Compliance Policies 

 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form