**Description:** Main Duties and responsibilities: Customer Service • Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times. • Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate. • Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintain positive Guest and Colleague interactions with good working relationships. • Ensure through effective supervision that all services in the Housekeeping are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual. Financial • Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests. • Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. • Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. • Provide input into the preparation and management of the department's budget. Operational • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. • Assist in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following standards. • Have a full working knowledge and capability to supervise, making sure that all services offered by Housekeeping are always carried out with the utmost efficiency and courtesy. • Assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically. • Have a complete understanding of the different cleaning products and their economical use. • Ensure that the place of work is adequately equipped. • Assist in conducting monthly inventory checks on all operating equipment and supplies / linen. • Conduct daily pre – shift briefings to Colleagues. • Liaise with other related departments on daily operations. • Have a thorough understanding and knowledge of all related service, products and alternatives. • Ensure that the work place is kept clean and organized, both at the front as well as the back of the house. • Assist in liaising and organize with Engineering department that the established cleaning schedules are strictly adhered to. • Follow up Engineering department with pending work orders. • Adhere to sustainability standards and comply to segregation policies and procedures. • Report maintenance as appropriate. • Report any missing or damaged items immediately. • Maintain working equipment in good condition at all times. Personnel • Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws. • Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards. • Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring. • Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency. • Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. • Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics. • Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations. • Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. Other Duties • Maintain the daily log book. • Assist in planning the weekly roster and work schedules. • Maintain work place communication board. • Submit all Guest and Colleague incident reports. • Develop, implement, and maintain an effective environmental management system in accordance with relevant standards. • Conduct regular environmental audits and inspections to evaluate performance and identify areas for improvement. • Stay updated on industry trends and best practices related to green sourcing and environmental sustainability. • Provide training and awareness programs to Colleagues on environmental management practices and responsibilities. • Coordinate and communicate with internal stakeholders to ensure effective implementation of the EMS. • Track and report on the organization's progress in sourcing green products, including metrics such as percentage of green products purchased and environmental impact reduction. • Collaborate with internal teams (such as Procurement, Operations, and Marketing) to integrate green sourcing practices into the organization's procurement processes. • Evaluate supplier sustainability practices and certifications to ensure alignment with environmental standards. • Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety. • Report for duty punctually, wearing the correct uniform and nametag at all times. • Maintain a high standard of personal appearance and hygiene at all times. • Maintain a good rapport and working relationship with Colleague in all other departments. • Attend and contribute to all Colleague meetings, Departmental, Park, and Hotel training schedules, and other related activities. • Fully support the Departmental Trainers function in the Department assigned. • Undertake any reasonable tasks and secondary duties as assigned by the Director Housekeeping, Hotel, General Manager, Water Park and Director of Operations, Water Park. • Respond to any changes in the department function as dictated by the park. • Project at all times a positive and motivated attitude and exercise self-control. • Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment. • Carry out any other reasonable duties and responsibilities assigned. **Qualifications:** Minimum 2 years work experience as Assistant Manager - or Team Leader - Housekeeping in a Waterpark or amusement / theme park. Good communication and customer relations skills. **Primary Location:** AE-DU-Dubai **Organization:** Grand Hyatt Dubai **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** DUB006346 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.