Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.

• Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.

• Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive Guest and Colleague interactions with good working relationships.

• Ensure through effective supervision that all services in the Housekeeping are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.

Financial

• Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

• Provide input into the preparation and management of the department's budget.

Operational

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Assist in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following standards.

• Have a full working knowledge and capability to supervise, making sure that all services offered by Housekeeping are always carried out with the utmost efficiency and courtesy.

• Assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.

• Have a complete understanding of the different cleaning products and their economical use.

• Ensure that the place of work is adequately equipped.

• Assist in conducting monthly inventory checks on all operating equipment and supplies / linen.

• Conduct daily pre – shift briefings to Colleagues.

• Liaise with other related departments on daily operations.

• Have a thorough understanding and knowledge of all related service, products and alternatives.

• Ensure that the work place is kept clean and organized, both at the front as well as the back of the house.

• Assist in liaising and organize with Engineering department that the established cleaning schedules are strictly adhered to.

• Follow up Engineering department with pending work orders.

• Adhere to sustainability standards and comply to segregation policies and procedures.

• Report maintenance as appropriate.

• Report any missing or damaged items immediately.

• Maintain working equipment in good condition at all times.

Personnel

• Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.

• Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.

• Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.

• Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.

• Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

• Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.

• Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

Other Duties

• Maintain the daily log book.

• Assist in planning the weekly roster and work schedules.

• Maintain work place communication board.

• Submit all Guest and Colleague incident reports.

• Develop, implement, and maintain an effective environmental management system in accordance with relevant standards.

• Conduct regular environmental audits and inspections to evaluate performance and identify areas for improvement.

• Stay updated on industry trends and best practices related to green sourcing and environmental sustainability.

• Provide training and awareness programs to Colleagues on environmental management practices and responsibilities.

• Coordinate and communicate with internal stakeholders to ensure effective implementation of the EMS.

• Track and report on the organization's progress in sourcing green products, including metrics such as percentage of green products purchased and environmental impact reduction.

• Collaborate with internal teams (such as Procurement, Operations, and Marketing) to integrate green sourcing practices into the organization's procurement processes.

• Evaluate supplier sustainability practices and certifications to ensure alignment with environmental standards.

• Understand and strictly adhere to the Rules Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Maintain a good rapport and working relationship with Colleague in all other departments.

• Attend and contribute to all Colleague meetings, Departmental, Park, and Hotel training schedules, and other related activities.

• Fully support the Departmental Trainers function in the Department assigned.

• Undertake any reasonable tasks and secondary duties as assigned by the Director Housekeeping, Hotel, General Manager, Water Park and Director of Operations, Water Park.

• Respond to any changes in the department function as dictated by the park.

• Project at all times a positive and motivated attitude and exercise self-control.

• Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

• Carry out any other reasonable duties and responsibilities assigned.

Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.

• Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.

• Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive Guest and Colleague interactions with good working relationships.

• Ensure through effective supervision that all services in the Housekeeping are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.

Financial

• Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

• Provide input into the preparation and management of the department's budget.

Operational

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Assist in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following standards.

• Have a full working knowledge and capability to supervise, making sure that all services offered by Housekeeping are always carried out with the utmost efficiency and courtesy.

• Assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.

• Have a complete understanding of the different cleaning products and their economical use.

• Ensure that the place of work is adequately equipped.

• Assist in conducting monthly inventory checks on all operating equipment and supplies / linen.

• Conduct daily pre – shift briefings to Colleagues.

• Liaise with other related departments on daily operations.

• Have a thorough understanding and knowledge of all related service, products and alternatives.

• Ensure that the work place is kept clean and organized, both at the front as well as the back of the house.

• Assist in liaising and organize with Engineering department that the established cleaning schedules are strictly adhered to.

• Follow up Engineering department with pending work orders.

• Adhere to sustainability standards and comply to segregation policies and procedures.

• Report maintenance as appropriate.

• Report any missing or damaged items immediately.

• Maintain working equipment in good condition at all times.

Personnel

• Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.

• Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.

• Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.

• Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.

• Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

• Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.

• Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

Other Duties

• Maintain the daily log book.

• Assist in planning the weekly roster and work schedules.

• Maintain work place communication board.

• Submit all Guest and Colleague incident reports.

• Develop, implement, and maintain an effective environmental management system in accordance with relevant standards.

• Conduct regular environmental audits and inspections to evaluate performance and identify areas for improvement.

• Stay updated on industry trends and best practices related to green sourcing and environmental sustainability.

• Provide training and awareness programs to Colleagues on environmental management practices and responsibilities.

• Coordinate and communicate with internal stakeholders to ensure effective implementation of the EMS.

• Track and report on the organization's progress in sourcing green products, including metrics such as percentage of green products purchased and environmental impact reduction.

• Collaborate with internal teams (such as Procurement, Operations, and Marketing) to integrate green sourcing practices into the organization's procurement processes.

• Evaluate supplier sustainability practices and certifications to ensure alignment with environmental standards.

• Understand and strictly adhere to the Rules Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Maintain a good rapport and working relationship with Colleague in all other departments.

• Attend and contribute to all Colleague meetings, Departmental, Park, and Hotel training schedules, and other related activities.

• Fully support the Departmental Trainers function in the Department assigned.

• Undertake any reasonable tasks and secondary duties as assigned by the Director Housekeeping, Hotel, General Manager, Water Park and Director of Operations, Water Park.

• Respond to any changes in the department function as dictated by the park.

• Project at all times a positive and motivated attitude and exercise self-control.

• Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

• Carry out any other reasonable duties and responsibilities assigned.

Minimum 2 years work experience as Assistant Manager - or Team Leader - Housekeeping in a Waterpark or amusement / theme park.

Good communication and customer relations skills.

Minimum 2 years work experience as Assistant Manager - or Team Leader - Housekeeping in a Waterpark or amusement / theme park.

Good communication and customer relations skills.