Responsibilities:

Handling 24/7 inbound and outbound calls about customers and sales’ Healthcare claims concerns, enquiries and complaints in a timely manner and in accordance with company’s policy, providing right information, appropriate solutions and alternatives;

Handling hospitals/medical providers’ enquiries for arrangement of direct billing services to MVL’s clients;

Contribution as Subject Matter Expert in projects relating to enhance healthcare services;;

Collaboration with cross departments/functions to smoothly solve all claims-related issues and reach claims objectives;

Duties to support Department targets and Company objectives as and when assigned by Team leader/Line Manager.

What we're looking for:

EDUCATION / TRAINING

University or College Degree

English intermediate is preferred

PROFESSIONAL / TRADE QUALIFICATION

Insurance Business

COMPETENCIES

Hard working, honesty, be able to work under high pressure

Negotiation

Problem solving skill

EXPERIENCE

Having experience at least 3 years in insurance.

COMPUTER PROFICIENCY

MS Office

KEY WORKING RELATIONSHIP

Good attitude and respect colleagues

Team work

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement