Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We’re looking for a passionate and service-driven Hotel Service Supervisor to join our team full-time. Located in the heart of Auckland’s vibrant CBD, Avani Auckland Metropolis Residences offers guests stylish serviced apartments with sweeping views of the city and harbour. Set within a beautifully restored heritage building, the property combines historic charm with modern comforts, delivering the perfect blend of convenience, sophistication, and urban living.

About the Role:

Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Expected minimum hours: 30 hours per week

Location: 40 Kitchener Street, Auckland Central, Auckland 1010, New Zealand

Hourly range: $28 - $30NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Annual salary approximate: $43,680 - $46,800 (excluding contributions to KiwiSaver). 

Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)

Schedule 1 - Specific Terms and Conditions

Job Title: Hotel Service Supervisor

Job Level: Unit Head

Employment Status: Full Time - Permanent

Commencement Date: To be confirmed

Reporting to: Front Office Manager

Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice: Four weeks

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

0-6 months in a similar role delivering high-quality service within a hotel environment will be highly regardedDemonstrated leadership skills with the ability to effectively manage and motivate a team.Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operationsExceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situationsStrong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of dutiesImpeccable professional presentation, reflecting the high standards of the organisationFlexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).Exclusive Discounts:50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.Discounts on international accommodation, food and beverage outlets worldwide.Savings and cashback at over 400 popular retailers in Australia and New ZealandDiscounts on entertainment and experiences.Discounted furniture purchases to enhance your personal space.NIB insurance discounts for added financial security.Leave Benefits: Generous paid leave, including parental leave and birthday leave.Wellbeing and Support:Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

 

General Terms and Conditions

1. Work Eligibility Employment begins on the commencement date and continues until terminated under the Letter of Offer Legal work eligibility in New Zealand is required at all times.

2. Remuneration & Deductions Pay and benefits are as outlined in Schedule 1. Reasonable work-related expenses are reimbursed. The company may deduct amounts owed from your pay following consultation. KiwiSaver contributions comply with legal requirements.

3. Suspension & Termination The company may suspend you (paid or unpaid) for investigations or terminate employment per notice in Schedule 1. Immediate termination applies for serious misconduct or other specified reasons. Garden leave may apply during the notice period.

4. Redundancy No redundancy compensation is provided, but notice or payment in lieu is given. Offers of similar employment may exclude redundancy provisions.

5. Confidentiality & Intellectual Property Confidential information and intellectual property created during employment belong to the company. Disclosure or use outside duties requires written consent.

6. Conflict of Interest Secondary employment and potential conflicts of interest must be disclosed and approved.

7. Health & Safety Compliance with health and safety laws, policies, and personal fitness for work is mandatory.

8. Policies & Disputes You must adhere to company policies. Employment issues are resolved per Employment New Zealand framework.

9. All other standard terms and conditions

10. Where terms within your employment contract are silent, your employment with Minor Hotels Australasia will be governed by all applicable New Zealand legislation.