The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Are you passionate about hospitality and love creating top-notch experiences? This role will be responsible for leading the hotel management team in achieving their stated operational and financial goals as well as ensuring high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

THE DAY-TO-DAY:

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE  for hotel operations.

Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Perform other duties as assigned

THE IDEAL CANDIDATE:

Bachelor's degree or equivalent experience

2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment.

Previous experience managing employees under a collective bargaining agreement.

AAA or Forbes knowledge.

Technical knowledge and experience with Opera (or LMS for CCLV).

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW? Apply today!