Compensation: Starting at $80,000 per year

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Supervises hotel staff in hotel operations including Front Desk, Reservations, Transportation and Bell Services. Supervise and develop an effective staff by making decisions in hiring, training, scheduling, rewarding, and disciplining staff. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale, effective employee relations, and goals. Ensures all employees consistently provide the highest level of customer service. Informs and coordinates guests’ needs with Player Services and other departments, as appropriate. Develops and maintains effective working relationships with all guests and employees. Provides personal attention to guests and assists with information on hotel, restaurant, and casino offerings. Provides other assistance, as necessary, to make the guest experience as enjoyable as possible. Develops department schedules, reviews, and approves time cards. Attends, participates, and leads departmental management meetings; provides clarification and guidance regarding various issues, goals, and objectives to employees. Ensures employees are informed of company and department policies and procedures. Acts as backup to hotel staff in all positions when necessary. Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations. Maintains a clean and safe work environment. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: 

Demonstrated effective and diplomatic customer service and communication skills.  Demonstrated experience performing within specific deadlines or under pressure.  Demonstrated experience in problem-solving, organizing, and prioritizing work. Must have good multitasking skills and excellent customer service skills.  Basic computer knowledge is preferred. 

EDUCATION AND/OR EXPERIENCE: 

Bachelor’s Degree in Hospitality or similar, or the equivalent in experience.  One (1) or more years of related supervisory experience.  Three (3) or more years of recent and related successful experience in hotel and front desk management. 

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid and current State of Colorado Gaming License.

PHYSICAL DEMANDS:

Essential duties primarily involve standing while completing paperwork or using a computer, and routine kneeling, squatting, bending, and crouching with standard breaks. Essential duties involve frequent brisk walking, climbing stairs, stretching, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds, and working a flexible workweek, including weekends and holidays, with overtime hours occasionally required. 

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