Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! Overview The Houston Marriott Westchase Hotel is looking for Night Auditor. Position Summary: The Night Auditor is responsible for performing close-of-day reports and auditing the daily activity, identifying and correcting discrepancies. The position also provides excellent guest service as the front desk agent for guests upon arrival and departure between the hours of 11 PM and 7 AM, greeting guests and processing check-in and check-out transactions adhering to the established brand standards. Scheduling: This is a Full-Time position working the overnight shift 11:00 PM to 7:00 AM and requires open availability to work any day of the week, including weekends and holidays, based on business needs. The schedule will change weekly to support operational requirements. Specifically, this role is responsible for, but not limited to,: Greet guest immediately with a friendly and sincere welcome, register guest, assign rooms and provide room key, strictly following brand service standards and company policies. Input and retrieve guest and staff communications into the computer systems, updating guest profiles, addressing guest challenges in a professional manner to resolve problems to their completion; and posting into computer for further follow up to ensure guest satisfaction. Continuously maintain knowledge on room types, available amenities, room availability and rates, and available guest upgrade options. Responsible for the preparation and disposition of all Night Audit work duties including, but not limited to; check figures, transaction postings, and documents from both day and evening shifts for accuracy. Record, store, access, and/or analyze files and computerized financial information in accordance with document retention and confidentiality policies and procedures. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and spreadsheets. Audit and reconcile hotel financials including transactions, payroll reports and revenue postings. Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account; computes bill, collect payment, and make change for requests. Maintain high standards of personal appearance and grooming, always. This list is not all inclusive, additional job functions will be shared during interviews. Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements. Qualifications Thorough understanding of customer service behaviors and interpersonal skills. Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment. Ability to communicate effectively in the English language, both verbally and in writing. Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies. Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns. Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift. Positions self to raise, lower, and extend arms to perform essential job functions. Ability to lift and carry up to 15 lbs. regularly. Knowledge of accounting principles and ability to compute mathematical data. Knowledge and experience using multiple complex computer systems and platforms such as Microsoft Word and Excel, company management software and brand proprietary programs such as FS-PMS. Able to identify and respond quickly to safety concerns and emergency situations Experience High school diploma or equivalent required; degree in hospitality or related field preferred. Previous experience in the position of front desk agent, guest services or similar service role, is required, preferably with a full-service hotel. Night Auditor experience preferred. Excellent Benefits! Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to: Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels. Mental wellbeing support for you and your loved ones 401k after 90 days, with a company match to 6% Performance-based incentives and bonuses Generous paid time off Professional guidance and support Competitive health, dental, and vision insurance plans Pet insurance for your furry companions Skill-enhancing job training Company-paid and Optional Life and Accidental Insurance Supplemental Accident, Critical Illness and Hospitalization Plans Employee Assistance Program (EAP) Health Flexible Spending Account (FSA) If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Nite Auditor position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better! Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.