Hotel General Manager South Africa (South Africa)

Ref: FJ96252043 July 25, 2025 HOTEL MANAGEMENT AND TOURISM

FUNCTIONS MISSION Directs and controls the operational and financial management of the unit under his/her responsibility, following the policies and procedures established by the Group for this purpose. MAIN RESPONSIBILITIES • Coordinates and supervises the activities of the operational team • Ensures the identification of improvement and development needs within teams • Analyzes revenue (accommodation and F&B) and daily costs (purchases, overtime/casual work, etc.) • Analyzes and follows up on all guest feedback , managing comments and complaints to prevent dissatisfaction and implement corrective or improvement actions where necessary to exceed guest objectives. • Ensures regular presence in the public areas of the property under their responsibility, interacting regularly with guests • Regularly visits the unit's operational areas to ensure that operations are running as planned • Collaborates annually in preparing the operating budget for the following year for the unit under their responsibility • Prepares investment plans or change proposals for management validation • Participates in meetings with the Operations Department to analyze and discuss unit results and their future forecasts • Participates in the analysis, organization, and validation of prices (or changes) for services and menus • Ensures the proper maintenance of the equipment and infrastructure of the unit under its responsibility • Participates in the definition of purchasing strategies, with a view to cost control and quality assurance for the customer. • Implements or organizes specific seasonal services within the unit • Analyzes and monitors HACCP inspections and assessments, implementing any necessary corrective measures MAIN REQUIREMENRS EDUCATIONAL AND PROFESSIONAL EDUCATION • Bachelor's degree (preferred) (Hotel Management/Tourism or Business Administration) • More than 5 years of experience in hotel management, taking into account factors such as Operations manager, Protocol and Event Organization, Food and Beverage Management, Leadership, Motivation, and Team Coaching • Advance English level BEHAVIORAL COMPETENCIES • Customer Orientation (External and/or Internal) • Adaptation to Change • Goal Orientation • Teamwork • Business Orientation • Leadership and People Development • Strategic Vision • Dealing with Complexity • Planning and Organization • Capacity for Innovation • Orientation toward Best Market Practices SPECIFIC CONDITIONS OF PERFORMING THE POSITION • Full availability for national and international travel. • Availability to reside within the geographic area of your area of operation, as well as in other geographic areas.