Position Summary: 

The Hotel Director is responsible for ensuring guest satisfaction and profitability within a luxury resort by providing effective leadership, direction and administration of the Hotel, Housekeeping, Spa, Valet, Call Center, Group Sales and Gift Shop. This position will drive revenue, profit and customer satisfaction by overseeing and managing each department within the hotel. 

Essential Duties and Responsibilities: 

Develop the performance of all operating departments to ensure the highest possible levels of guest satisfaction while maintaining cost efficiencies. Design, establish and maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives.  Provide controls to ensure proper handling of inventory, guest amenities, machinery, chemicals and accounting procedures.   Protect and enhance all departmental assets with effective programs in training, maintenance, security, and housekeeping and through the capital budgeting process. Deliver the department’s business plan, instilling quality assurance and service standards, while ensuring a positive team-oriented environment and employee retention. Interpret, analyze and report on all business records and statistical data. Establish and implement short and long-range departmental goals, objectives, policies and operating procedures. Develop and effectively maintain an operational plan to optimize rates and occupancies.  Prepare and monitor budgets. Review and approve all operating expenses. Collaborate with the Marketing Department regarding VIP guests, comp procedures, monthly advertising, email specials and coupon values. Monitor performance of local & statewide competition. Stay apprised of national resort news & trends. Ability to travel to other Elite Casino properties to understand their hotel operations and assist with projects as necessary. Provide exceptional guest service for all external and internal customers. Responsible for the operation of the Hotel department, successful performance of employees, and a favorable guest experience. Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff. Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels. Perform all functions of personnel within span of control, as needed. Must maintain reasonable accessibility by phone for business purposes. Assure an environment which emphasizes cooperation, communication, and teamwork with all departments. Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.  Support current law and policy to provide a work environment free from illegal and discriminatory behavior. Promote and ensure the safety and security of all guests and employees. Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.

Reports To: General Manager

Knowledge, Skills, and Abilities: 

Bachelor’s Degree in Business, Hospitality Management or related field preferred. Requires a minimum of five years previous hotel or management experience.  Aptitude in hotel reservation management databases. Must be willing/able to work a varied work schedule in order to lead a 24/7 operation, including nights, weekends, and holidays. Ability to effectively utilize conflict-resolution techniques. Ability to analyze and interpret departmental needs and results. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies. Ability to perform assigned duties under frequent time pressures and in an interruptive environment. Ability to use telephone, copy/fax machine, hand-held radio, and any department-specific equipment, tools, and computer software. Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping. Ability to solve complex problems and maintain mental concentration for significant periods of time. Ability to perform a broad variety of tasks and deadlines with an irregular work schedule. Above average oral and written communication skills allowing effective communication with guests and all levels of employees.  Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.

Job Specific Knowledge: 

Mastery –Mastery of theories, principles, and complex techniques or the diverse, cumulative equivalent gained through broad seasoning and/or special development.  Typically requires a Master's degree (M. A.) or equivalent; minimum of ten years related experience and/or training; or equivalent combination of education and experience.

Managerial Knowledge: 

Director - Direction of a major unit with noticeable functional diversity or guidance of a function(s) which significantly affects all or most of the organization. 

Human Relations Skills: 

Critical – Skills in understanding and motivating people and negotiation. This is the highest level of interpersonal skills, usually required for positions that are accountable for the development, motivation, assessment, and reward of other employees.

Thinking: 

Broadly Defined – Thinking within concepts, principles and broad guidelines towards the organization’s objectives or functional goals.  This is done in an environment that is intangible or unstructured.

Problem Solving: 

Unique – New or nonrecurring situations requiring the development of new concepts and imaginative.

Decision Making: The degree of decision making authority/autonomy required to perform the essential functions.

Very High – Broad organization policies, community or legislative limits, and the mandate of the organization.

Scope: 

High – Results achieved affect all other departments and the company as a whole.

Impact:

Primary – Controlling impact – the position has effective control over the significant activities and resources which produce the results and is the sole position which must answer for the results.

Certificates, Licenses, Registrations: 

Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission. Must complete all company-required training within designated time frames. Apply Now Save this job Share: Email Tweet Facebook LinkedIn