Responsibilities

· Welcome guests in a warm and friendly manner, setting the tone for their dining experience.

· Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.

· Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.

· Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.

· Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.

· Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.

· Address and resolve any guest concerns promptly and professionally.

· Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.

· Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.

· Ensure that opening and closing greeter checklists and duties are being completed.

· Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.

Responsibilities

· Welcome guests in a warm and friendly manner, setting the tone for their dining experience.

· Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.

· Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.

· Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.

· Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.

· Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.

· Address and resolve any guest concerns promptly and professionally.

· Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.

· Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.

· Ensure that opening and closing greeter checklists and duties are being completed.

· Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.

Minimum a year of work experience in hotel operations.Previous work experience as a Hostess is a plus.Good customer service, communications and interpersonal skills are a must.Minimum a year of work experience in hotel operations.Previous work experience as a Hostess is a plus.Good customer service, communications and interpersonal skills are a must.