Job Description

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Assists with the smooth and efficient service of the Bar Operation to ensure that the Bar operate successfully, in accordance with the standard of the hotel and are individually profitable. 

Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their experience within the F&B outlet.Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand.Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints.Assist to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.Take food and beverage orders, accurately post in the Micros system and serve in a timely manner following Rosewood standards and GuidelinesSet and maintain tables in the assigned section according to Rosewood standards and guest expectationsEnsures all beverage stocks are kept in the proper storage under the appropriate  Accommodate special requests from guests and ensure the relevant people are aware particularly with allergiesOperate the micros and SevenRooms system effectivelyPresent the bill and take payments Ensure that service areas both front and back of house are clean and tidy at all times, meeting the brand standard guidelines.