**Description:** Main Duties and responsibilities Treat all guests personally during the entire stay · Knowledge of the respective daily activities · Provide guests with information about the products offered on the menu · Responsible for the satisfaction of guests and staff · Answering the phone according to Andaz standards · Accept reservations and forward them correctly · I am able to give information about the hotel · Fully master the MICROS/Opera booking system · Ensuring compliance with operational standards and hotel policies and procedures · Control of F&B costs, formulate suggestions for improvement if necessary · Maximizing profit · Interest in building a community among employees · Assist in the creation of a guest file / long stay guests · Forward problems or incidents of any kind to the manager Personnel Matters & Training: · Participation in regular department meetings and pre-shift briefings · Participates in trainings and strives for opportunities to improve knowledge and skills Other: · Control of cleanliness in the workplace · Report all accidents at work to the manager immediately · Assumption of other reasonable tasks, if necessary **Primary Location:** CZ-Prague **Organization:** Andaz Prague **Job Level:** Full-time **Job:** Stewarding **Req ID:** PRA000342 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.