**Additional Information** **Job Number** 25097107 **Job Category** Food and Beverage & Culinary **Location** Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP (https://www.google.com/maps?q=Bvlgari%20Hotel%20Milano%2C%20Via%20Privata%20Fratelli%20Gabba%207b%2C%20Milan%2C%20Italy%2C%20Italy%2C%2020121) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures. Assist in monitoring the guests' needs and all phases of the operation. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **JOB FUNCTIONS** 1) Maintain a complete knowledge of: a) Scheduled daily activities and in-house groups b) Daily house count c) Hotel extension numbers, beeper numbers carried by hotel personnel d) Hours of operation of each outlet, ambiance, menu selections, price range e) Features and services provided by the hotel 2) Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant 3) Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant 4) Prepare station chart and assign stations to staff following departmental procedures, to be reviewed by manager 5) Set up Hostess station with necessary supplies; maintain cleanliness at all times 6) Inspect condition and cleanliness of all menus 7) Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times 8) Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures 9) Answer the telephone courteously and efficiently as specified in departmental standards 10) Take, record and confirm restaurant reservations/cancellations as specified in departmental standards 11) Maintain positive guest relations at all times 12) Greet and acknowledge all arriving guests, however busy and whatever time of day 13) Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines 14) Anticipate guest needs and respond promptly 15) Communicate VIP arrivals and special requests to designated personnel for follow up 16) Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction 17) Extend courteous departures as guests leave the restaurant 18) Oversee all aspects of restaurant during absence of Manager and/or Supervisor 19) Successful completion of the training/certification process **QUALIFICATIONS** Essential: 1) Ability to provide legible communication 2) Fluency in English Desirable: 1) High school graduation 2) Restaurant service experience 3) Fluency in foreign languages 4) Knowledge of local activities and appropriate attractions for restaurant clientele 5) Two year experience in similar position dealing with the general public SKILLS 1) Ability to focus attention on guest needs, remaining calm and courteous 2) Ability to exercise good judgment with difficult guests 3) Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations 4) Ability to maintain confidentiality of guest information and pertinent hotel data 5) Ability to provide clear, pleasant telephone communication with proper grammar 6) Ability to work cohesively with co-workers as part of a team 7) Prior guest relations training 8) Ability to use Micros system 9) Restaurant service experience 10) Fluency in foreign language 11) Knowledge of local activities and appropriate attractions for restaurant clientele _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.