We are excited that you are interested in employment opportunities at Fusion!

Our preferred format for expressing interest in our open positions is via our online profile submission portal.

Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.

Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.

Job Description:

Essential Duties and Responsibilities (other duties may be assigned):

Trouble shoot 3rd party hardware and software.Respond to and track any such issues by ensuring the customer is promptly notified while ensuring resolution and/or proper handoff to team membersManage relationships between vendors, internal resources, and customersLead, train and mentor other Tier 1 and Tier 2 Technical Support staff for purposes of achieving optimal first contact closure rateExpected to log in to an ACD call queue to receive customer and vendor callsPerform proper trouble ticket entry and administration, and to adhere to escalation procedures and customer facing processesEscalate any trouble tickets to the next level of support when appropriateMust follow predefined guidelines, protocols, and procedures as directedBe available to work any shift in a 24x7 call center environmentFlexibility to perform additional tasks or duties outside of normal daily activities

Knowledge, Skills and Abilities Requirements:

Candidate must have strong analytical skillsStrong verbal and written communications and interpersonal skillsProfessional demeanorHave a customer satisfaction driven attitudeBe an active contributor in a positive team environmentCandidate must possess the ability to learn, retain, and apply new information in an ever-changing environment