**Description:** Park Hyatt Saigon is a French mansion near the Opera House, a _sanctuaryof peace_ in the middle of one of Asia’s most bustling cities. Park Hyatt Saigon was renovated in 2015. As this luxury-defining project continued, Park Hyatt Saigon renovated its ballroom in 2016 and just finished restaurants and bars renovation in 2017. Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike. We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience. At Park Hyatt Saigon, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and unique experiences. At Park Hyatt Saigon, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and unique experiences. Currently, Park Hyatt Saigon is inviting a Host to work with the highest standards of product and service delivering unparalleled service in the market. Join with us to discover your place to shine in our warm, respectful, and inclusive culture. **Job description:** + Greet guests on arrival and making them feelwelcome and comfortable during their stay. + Engage with guests at all times in a caringand positive manner, using active listening skills to understand the needs andwants of guests – wherever possible, getting to know them and their preferenceson a personal level. + Being a key contact person and resource forguests throughout their stay and should demonstrate creative problem solving. + Ensure that departure motivates guests to comeback to the hotel at the earliest opportunity. + Mange the registration process to confirmguest information, acknowledge preferences as noted, provide guest with roomkeys, offer luggage assistance and transportation and other services requestedby guests. + Tailor interactions based on guests’ needs andavailable data + Understand and be familiar with hotel roominventory to manage and allocate based on availability and guest preferences + Provide appropriate recognition to members ofHyatt’s loyalty program + Respond accurately to inquiries and offerknowledge of the hotel features/general information + Approach guest issues with compassion andrecover service as appropriate + Process general cashiering skills + Maintains the Daily Log Book. + Be familiar with the hotel’s products andservices and policies. + Ensures the strict control of room keys. + Prepares welcome cards and keys for arrivalFIT guests. + Ensures accurate knowledge of hotels and thetourism in Vietnam. + Reports “Lost and Found” items. + Work collaboratively and effectively withother Front Office personnel as well as other hotel departments in a supportiveand flexible manner, focusing on the overall success of the hotel and thesatisfaction of hotel guests. + Reads the hotel's Associate Handbook and havean understanding of and adhere to the hotel's rules and regulations and inparticular, the policies and procedures relating to fire, hygiene, health andsafety. + Attends training sessions and meetings as andwhen required. + Carries out any other reasonable duties andresponsibilities as assigned. **Qualifications:** + Ideally with a relevant degree or diploma in Hospitality or Tourism management. + Great English skills + Minimum 2 years work experience as a Receptionist preferably with experience in a luxury international brands. + Good problem solving, administrative and interpersonal skills are a must **Primary Location:** VN-65-Ho Chi Minh City **Organization:** Park Hyatt Saigon **Job Level:** Full-time **Job:** Front Office **Req ID:** HOC000664 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.