Job Summary:
Unity in Diversity
Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.
Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!
The Role:
The Restaurant Host is responsible for meeting, greeting and seating all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the House of Blues. Exudes pride and passion for the House of Blues Brand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high-quality guest experience.
What You Need:
Required:
Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to diffuse possibly volatile situations with tact and diplomacy
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Ability to adhere to the HOB uniform and appearance policy
Efficient in basic computer skills
Flexible availability- Position may require days, nights, weekends and holidays
Preferred:
High skill level of Open Table and/or other reservation software
Point of Sales (POS) knowledge, preferable MICROS
Previous Customer Service/ Host experience
Skilled in interpersonal communication and teamwork
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs. using proper lifting techniques
What You’ll Do:
Understand the HOB Hospitality Zone
Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
Direct guest to an appropriate location when on a wait
Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
Anticipate and respond to guest needs (guest satisfaction)
Market current and future shows, menu items and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
Communicate to kitchen when large parties and special event parties have been seated
Keep host area clean and organized throughout the shift (shift mechanics)
Keep floor in host area free of spills, food, trash or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed (teamwork)
Adherence to standard operating procedures
Required to occasionally work Special Events that are scheduled throughout the venue
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.