**Description:** You will be responsible in assisting guests and internal teams via phone, email and messaging platforms. Your role involves handling a wide range of guest requests and inquiries efficiently and professionally, ensuring personalized and seamless service aligned with brand standards. You are instrumental in creating a positive first impression and maintaining high levels of guest satisfaction even from a distance. **Qualifications:** • Previous experience in customer service, call center or hospitality environment preferred. • Excellent verbal communication and active listening skills. • Clear, articulate phone manner and a friendly with empathetic attitude. • Proficient in English; multilingual abilities is an advantage. • Strong organizational skills and attention to detail. • Ability to multitask and handle high call volumes calmly and professionally. • Familiarity with hotel systems (e.g., Opera Cloud or call center software) is an advantage. • Willingness to work in shifts, including weekends and public holidays. • Diploma or certification in Hospitality, Communications or a related field. • Fresh graduates are welcome to apply. **Primary Location:** MY-10-Kuala Lumpur **Organization:** Hyatt Regency Kuala Lumpur at KL Midtown **Job Level:** Full-time **Job:** Front Office **Req ID:** KUA002995 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.