A Host/ess / Receptionist is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

 

As a  Host/ess / Receptionis, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host/ess / Receptionis will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient mannerEnsure knowledge of menu and all productsFollow correct reporting procedures if faced with issuesPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneAssists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delayHas a good knowledge of the restaurant's sitting arrangementsComply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Host/ess / Receptionis serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

Positive attitudeGood communication skills (oral and Written)Committed to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant areaExperience in Food and Beverage department and/or industryPrevious experience of cash handlingKnowledge of Food Hygiene Regulations

 

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.