JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Lobby Host is responsible for delivering an exceptional Microsoft Customer Experience to all visitors through energetic, technology-focused hospitality services. This role serves as the first point of contact for guests, ensuring professional interactions that leave positive and lasting impressions while managing front desk operations, visitor registration, and facility coordination in a dynamic corporate environment.

Your day-to-day tasks will include:

• Greet, register, and badge visitors using Microsoft's visitor registration management system while maintaining confidentiality

• Answer and direct phone calls through main switchboard, responding to general inquiries and administrative requests

• Coordinate event requirements with business and IFM events teams, ensuring customer experience standards are met

• Perform daily sweeps of meeting rooms and lobby areas to ensure cleanliness, functionality, and professional presentation

• Monitor Microsoft devices, display services, and lobby technology, promptly reporting technical issues to IT and Site FM

• Handle incoming deliveries, arrange courier pickups, and coordinate with appropriate departments for distribution

• Provide concierge services including transportation arrangements, wireless access codes, and local area information

Physical Demands and Work Environment:

• Standing for extended periods at reception desk and during lobby area monitoring

• Walking throughout building to conduct daily sweeps and coordinate maintenance activities

• Ability to lift and move packages and deliveries up to 25 pounds

• Professional corporate office environment with high visitor traffic

• Interaction with diverse range of visitors, staff, and vendors throughout the day • Use of computer systems, phones, and various Microsoft technology devices

• Potential exposure to emergency situations requiring quick response and clear communication

• Maintaining professional appearance and demeanor in accordance with dress code guidelines

Required Qualifications:

• High school diploma or equivalent education

• Proven customer service experience in professional or corporate environment • Excellent communication skills, both verbal and written, with professional phone etiquette

• Strong organizational skills with ability to multitask and prioritize in fast-paced environment

• Proficiency with computer systems, visitor management software, and basic technology troubleshooting

• Ability to maintain confidentiality and handle sensitive visitor information appropriately

• Demonstrated ability to remain calm and professional under pressure and during emergency situations

Preferred Qualifications:

• Previous experience in corporate reception, hospitality, or visitor services role

• Familiarity with Microsoft products, services, and corporate culture

• Experience with work order management systems and facility coordination

• Basic knowledge of building security procedures and emergency response protocols

• Event coordination or administrative support experience

• Multilingual capabilities to serve diverse international visitor base

• Experience working in technology or professional services environment

Location:

On-site –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.