REQ13072 Host, VIP Services (Open)

POSITION SUMMARY:

The Host, VIP Services position will broaden and heighten the gaming experience for our VIP clientele, so they know and feel the difference. Our hosts think and act quickly on their feet, using excellent communications and interpersonal skills. Knowledge of the gaming industry, player programs, and our services will enhance your development and experience in this key environment.

PRIMARY RESPONSIBILITIES:

Meets and Greet VIP patrons and its guests at the airport, gate arrivals, assisting them with hotel check-insMonitors and identifies the needs of our VIP patrons and its guests. Offers to help accordingly such as restaurants' bookings, hotel reservation etc., ensuring that customer service meets with and / or exceeds guest expectationEnsures that the gaming floor, private gaming salons and gaming tables and its surroundings remain clean and free from clutter, ready and comfortable for VIP patrons to useMaintains a strong on-floor presence in the VIP Room and be familiar with all VIP patrons' names and able to recognize themAssists the VIP room bar staff to provide responsible Service of AlcoholEnsures that all rooms reservations are in order on a daily basis, updates the daily arrivals and departure of VIP patrons and its guestEncourages patrons to utilize their membership cards to ensure accurate ratings and assists gaming staff with players identifications and program informationPrepares and process all documents and information for settling out patrons' room charges prior to their departure on a daily basis for players on standard program onlyAssists VIP Executive Host/ VIP Service Managers with settlements for customers programMonitors player requirements and communicating players movements to VIP Executive Host and/or VIP Service ManagersAssists new and walk-in VIP patrons in registering them as a VIP room member, printing VIP cards including junketsTakes responsibility for their work area and "ownership" of VIP guest basic problems until they are resolved or refer it to VIP Executive Host for guidance if it deems complicatedEnsures that only members are allowed to access to the VIP room at all timesRefers any incidents or issues/customer complaints to VIP Executive Host immediately

KEY PERFORMANCE INDICATORS:

Excellent knowledge of complex and operating environment and facilities.Excellent knowledge of products, services, and organizational structure.Able to build rapport with all customers - both external and internalMaintains confidentiality and handles sensitive issues with discretionAbility to work on flexible shift including overnight, weekends and holiday on rotation basisMaintains the highest standard of professionalism, ethics, and attitude towards guests and colleaguesAbility to work overtime when neededExcellent organizational and time management skillsAbility to multi-task and work under pressure

QUALIFICATIONS:

Experience

Prior Customer Service, Guest relations/Hospitality experience in the Casino Industry are preferredGuest Relations

Education

High school / College degree or equivalent professional training

Skills / Competencies

Computer literate (Microsoft Office, Excel, PowerPoint)Excellent command of English. Greek, Russian/ Spanish /French/Arabic/ Hebrew/ Chinese highly regardedForeign Language skills is an advantage

PERSONAL COMPETENCIES:

Achieves agreed objectives and accepts accountability for resultsExcellent grooming, hygiene and presentation.Is enthusiastic regardless of the repetitive nature of some tasksDisplays a high commitment to delivering resultsLeads others to achieve business objectivesCommunicates effectivelyWilling to work a 24/7 rotation schedule including night shifts, weekends and national holidaysWilling to travel based on operational demandDisplays the highest level of integrityAbility to maintain discretionSelf-motivatedApproachable