REQ13155 Host, Business Development (Open)

POSITION SUMMARY:

The Host Business Development - Service is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfil and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.  Act as a front line service representative on behalf of Altira Macau and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards. All dealings with both external and internal customers must be efficient, effective and professional at all times.

PRIMARY RESPONSIBILITIES:

Deliver immediate marketing related services to members and potential players via casino promotions, mass and high limit gaming floor and counter operationsRecruit and register players to Altira Membership Loyalty Program.  Promote benefits and offersExecute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemptionEnsure and maintain a quality database and reach daily recruitment targetsAssess and identify the appropriate endorsements of complimentaries; hotel accomodations, food and beverages, services and miscellaneous itemsAssist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating proceduresMaintain a quick response time to all calls to the members’ hotlineFulfil daily documentation and reports accurately in accordance to operationsProvide assistance and support to liaising departmentsProvide access control at High Limit Podiums

KEY PERFORMANCE INDICATORS:

As agreed with the Company

QUALIFICATIONS:

Experience

One year or above relevant experience in customer services field

Education

High School Graduate preferred

Skills / Competencies

Willing to work on shifts, Flexible and accommodatingReceptive and versatile in adopting new approaches and practices to meet changing circumstancesHigh adaptability to various assigned job tasksComputer literateExcellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regardedAbility to work under pressure, energetic and enthusiastic.Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrancesMust be able to tolerate second hand smoke