POSITION SUMMARY:

The Hospitality Worker is primarily responsible for assigned cleaning duties and/or laundry services in accordance with established work schedules, policies and procedures.  In addition, assist with Food and Dining Services.

Within the scope of this position, the Hospitality Worker takes on a key role to continually provide an environment promoting a culture of resident safety and freedom from harm and injury.

KEY RESPONSIBILITIES:

1. Housekeeping and Laundry Services
• Completes routine cleaning duties as assigned including, but not limited to, dusting, vacuuming, mopping, and disinfecting of resident suites, restrooms, showers, nursing stations, lounges, offices and other areas as assigned.
• Dusts, cleans and polishes furniture, cabinets, lamps/light fixtures, wall vents, handrails, baseboards, blinds etc. in resident suites, public areas and offices as assigned.
• Cleans windows and spot washes walls per routine task checklist.
• Removes trash from suites, public areas, offices and ensures disposal is in accordance with company protocol.
• Shampoos carpeted areas as requested.
• Washes resident bath mats as required.
• Cleans and polishes fireplace glass.
• Cleans inside and outside of washers/dryers; empties lint traps at least daily.
• Uses duty check list daily and returns to Supervisor for review.
• Operates housekeeping equipment and implements as required.
• Maintains equipment by following proper operating instructions, proper cleaning instructions and storing properly.
• Maintains appropriate inventory of resident supplies, public area supplies and replenishment of position specific supplies (e.g. toilet paper, cleaning products, hand towels, hand soap etc.).
• Attentive to care and consideration of resident, staff and visitors requests.
• Maintains confidentiality of everything seen, heard or aware of.
• Consistent clear focus on resident satisfaction is required.
• Attends mandatory training and departmental meetings.
• Projects an image of calm, efficient professionalism in communication, appearance and conduct.
• Demonstrates strong cooperation and team support.

2. Food and Dining Services

• Follow Food Safe practices and company policies and procedures.
• Assist with presentation, delivery, and service of meals.

• Sets dining areas for meals and clean-ups after meals.

• Stocks common area kitchen(s), following proper inventory rotation methods.

•Prepare and serve beverages and snacks.

• Assist in preparation and service of family and special event catering, when required.

3. Housekeeping Safety
• Utilizes procedures as trained in compliance with IP&C, WHMIS, Workplace Health & Safety.
• A clear understanding of general housekeeping and sanitation practices as specified through AgeCare policies and procedures is required.
• Uses appropriate equipment for its intended purposes.
• Forwards request for equipment repairs to Manager.

4. Resident Safety
• Performs all work in accordance with facility, AgeCare and regulatory safety procedures and requirements including OSM, WHMIS, and OH&S.
• Performs all duties in a manner in which resident safety is the focus.
• Reports any unsafe activities that may cause harm or injury to a resident.
• Observes and corrects any unsafe behavior demonstrated by residents.
 
QUALIFICATIONS:

Education/Designation Requirements:
• High school diploma is preferred.
• WHIMIS training an asset.

•Food Safe Certificate required for food service functions.

• Must be fluent in English, both orally and in writing.

Experience:
• Previous experience in a Healthcare or Retirement setting is preferred.
• Experience with industrial vacuum, scrubber, floor polisher, etc. is preferred.

Special Job Characteristics:
• Minimum 18 years of age is preferred.
• Must be able to follow direction and have a willingness to learn.
• Must enjoy working with the elderly.
• Must be capable of routine work with minimal supervision.
• Must have a positive attitude, be empathetic and motivated.
• Must be neat and clean.
• Must be flexible and adapt easily to changes in schedule, work assignments and environment.
• Must be willing and capable of working in a fast paced environment.
• Expected success in role to be demonstrated within 1 month of hire.

Members of equity-seeking groups are encouraged to apply.
Union membership is a condition of employment.

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!