The opportunity

Delaware North Sportservice is searching for a full-time HospitalitY Lead to oversee the Lexus Diamond Club at Great American Ball Park in Cincinnati, Ohio. The ideal candidate will thrive in a high-energy, guest-focused environment, providing exceptional leadership and ensuring that every guest enjoys an unforgettable experience.

Nestled directly behind home plate,  Lexus Diamond Club provides unparalleled luxury, featuring premium seating within the first eight rows, in-seat dining service, and access to an upscale, climate-controlled lounge with a gourmet buffet. The Diamond Club offers the most prestigious and memorable game-day experience available to Cincinnati Reds fans.

Pay $22.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

 

Manage and oversee a talented team of servers, waitstaff, and bartenders, ensuring flawless execution of premium hospitality services.Ensure consistent delivery of the highest standards of hospitality and guest satisfaction within the Diamond Club.Train, mentor, and develop team members to maintain excellence in service and professionalism.Collaborate closely with culinary and operations teams to ensure seamless integration and exceptional service delivery.Respond proactively to guest feedback, resolving issues promptly and effectively to enhance guest satisfaction.Maintain rigorous standards of cleanliness, safety, and compliance with Delaware North’s policies and procedures.

 

More about youMinimum of 2 years of supervisory experience in front-of-house restaurant or food service position, in a high volume environment is required Exceptional guest service skills, emphasizing proactive and attentive guest engagement.Proven leadership capabilities and the ability to motivate and develop a team in a fast-paced, premium hospitality setting.Prior experience in food hospitality, preferably in upscale dining environments.Strong communication and organizational skills.Availability to work flexible hours, including evenings, weekends, and holidays, aligning with the baseball season schedule.

Physical requirementsAbility to lift up to 50 pounds for set-up, service, and clean up of suiteAbility to stand and walk for entire length of shift, including walking up and down stairs and lifting as needed

Shift details

Day shift
Evening shift
Holidays
Weekends
Event based
Overtime as needed

Who we are

Delaware North operates concessions, premium dining, and retail services at the Cincinnati Reds Great American Ball Park and has been a partner of the Reds since 1936. We offer pre-game upscale dining and full bar service featuring local craft beer. In-game service includes in-seat ordering with chef-inspired specialties and ballpark favorites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.