Flik Hospitality Group Salary: $75000/yr-$80000/yr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Hospitality Services Supervisor leads a cross-functional team and oversees daily operations. This role partners with the Hospitality Director to align workplace initiatives with operational and financial goals, foster strong client relationships, and support community engagement in a dynamic environment. Core Functions Serve as the main point of contact for all guests, employees, clients and vendorsSupport office logisticsBuild and maintain relationships with key business stakeholders, ensuring alignment with corporate standardsFoster a collaborative team environmentLeverage leadership training to support team developmentPrepare and analyze daily, weekly, and monthly reports covering all office metricsCoordinate and communicate effectively with the operations team to ensure accurate space and catering bookingsResolve space and amenities issues to enhance user experienceManage the team inbox and escalate service issues as neededGuide and coach ambassadors to deliver exceptional guest experiencesMonitor floor activity, and recommend improvements to enhance service delivery ResponsibilitiesSchedule staff to ensure full coverage across service areas in close collaboration with Accenture Floor LeadershipCommunicate proactively with team and leadership, especially regarding changes or support needsMaintain and audit online tools and processes for accuracyAssist with workplace requests and workplace needsDeliver and train team in white glove service; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standardsLead daily team briefings and task coordinationAct as escalation point for service issues and customer feedbackPerform administrative duties and guide team membersOversee a large team of Welcome Hosts across multiple floorsSupport onboarding of new team membersAssist with onsite events and desk coverageManage employee and visitor badge processes per client standardsPerform other duties as required Key CompetenciesQuick, strategic, and analytical thinkingStrong client relationship and communication skills (written and verbal)Strong presentation and listening skillsAbility to multitask under pressure while maintaining professionalismProficiency in Microsoft Office and workplace technologyDependable, detail-oriented, and committed to operational excellenceEthical and discreet with an elevated level of confidentialityOwnership mindset and initiative-taking approachMinimum of one year experience managing high-volume, multi-department operations in corporate or luxury hospitalitySkilled in business analysis and client value deliveryProven leadership in team development and service excellence training Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1432805 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]